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For behaviour consultations: A non-refundable deposit of £20 is to be paid by BACS in order to secure the booking.

This must be paid within 3 days of the initial phone consult.

The balance is to be paid on the day of the assessment. If the session is cancelled up to 5 days before the appointment, this deposit will carry over to the new booking. If it is cancelled less than 5 days before, or for a second time then the deposit is lost and a full booking fee will need to be payed to secure a new date.

Please note that by starting the consultation process you are agreeing to the following:

 

• You understand that we may have to work in conjunction with your Vet and that we may insist on a medical check-up and Vet involvement if it is felt appropriate.

 

 

• You understand and agree that we reserve the right to terminate this Agreement at any time and refund your money in full or in part without any further liability or obligation to you.

 

• You understand that your participation and involvement is a key part of accomplishing the agreed-upon goals and objectives.

 

• You understand there are often no quick fixes and that it can take time and hard work to help modify a dog’s behaviour. You also acknowledge that some behaviours can only be modified and not totally changed. You also recognise that control and management is often the best option to remove stress and unwanted behaviours.

 

• You assume sole responsibility for the behaviour of the dog and forever release, hold harmless, and indemnify Fern Ember or anyone working with or for her, from any harm or damage caused by you or your dog to any person or persons or property at any time.

 

• Furthermore, you expressly and irrevocably forever waive and relinquish any and all claims against Fern Ember. You understand that Fern Ember is in no way responsible for the behaviour of you dog during or after training.

 

 

 

• You recognise that the services offered are designed to provide science led, force free advice and suggested protocols to follow to aid in training and behavioural modification. The onus is on you, the client to do the work needed and to follow the guidance given.

 

 

 

• If at any time during the training Fern Ember reasonably believes that the dog is ill, abused, exhibiting reactive, fearful, compulsive, anxious, phobic, or any behaviours that may interfere or endanger the health and safety of any participants or bystanders, including the dog, you agree that they may unilaterally end any training session.

 

• The dogs’ welfare is always paramount. Some sessions may be cut short if the dog is exhibiting high levels of stress/anxiety. This can be decided by the trainer or by you or any of the dog's guardians.

 

Reactivity/(aggression) towards humans: The behaviour of your dog and the liability attached to that behaviour is solely your responsibility and will always remain so.

In the case of where the dog has a bite history - you understand that the only way to guarantee a dog no longer uses biting is to euthanise the dog. This is a recognition that no guarantees can ever be made about any dog that they will not show signs of biting or become dangerous.

By completing and sending the History Form you are agreeing to these terms and conditions.

Please state YES and your name against the following statement to give your consent for the use of photographic and video footage of you, your family and your dog on my social media pages, in my written publications and on my website and please write your full name at the end of the statement. If you would prefer that I don’t use such footage, please indicate this with ‘No’ and your name.

‘I give consent for the use of the use of photographic and video footage of you, your family and your dog on my social media pages, in my written publications and on my website.’

 

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